Refund & Cancellation Policy

Effective Date: [Insert Effective Date]

1. Appointment Cancellations

• Clients may cancel or reschedule their appointment by contacting us at least 4 hours in advance of the scheduled time.
• Cancellations made with less than 4 hours’ notice may result in a cancellation fee of up to 50% of the total service value.
• “No-show” appointments (failure to attend without prior notice) will be charged the full amount of the scheduled service.

2. Rescheduling Policy

• We understand plans can change. You may reschedule your appointment once without penalty if notice is given at least 4 hours in advance.
• Repeated last-minute rescheduling may require advance payment to confirm future bookings.

3. Refund Policy

• Refunds are generally not provided once a service has been completed, as spa treatments are personalized and time-based.
• Prepaid services, gift vouchers, or packages are non-refundable but may be transferred to another person with prior approval.
• If you experience any issue during your service, please inform the front desk or management immediately so that we can make it right.

4. Gift Cards & Prepaid Packages

• Gift cards and prepaid packages are valid until the expiration date mentioned at the time of purchase.
• They cannot be exchanged for cash, and no partial refunds will be issued for unused sessions.

5. Online Payments

• In case of an online payment error or duplicate transaction, please contact us within 24 hours for verification and correction.
• Refunds (if approved) for such cases will be processed to the original payment method within 5–7 business days.

6. Service Quality Concerns

• We take pride in delivering high-quality spa services. If you are not satisfied with your experience, please report the issue before leaving the spa.
• We will evaluate your concern and may offer a complimentary session or adjustment, based on management discretion.

7. Policy Updates

• Dream Premium Spa reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.
• Any updates will be reflected on this page with a new effective date.